Course Length: 8 weeks
Get an overview of potential issues and problems in the supply chain and operations management functions. You will learn about strategy, quality management, just-in-time and process improvement management, customer and supplier relations, forecasting and supply chain measurement and benchmarking.
Coursework is designed for engagement and collaboration. Here is an example of just some of the assignments and projects you will complete as part of MGMT 8347.
- Propose and create a project plan for a current work-related project.
- Write a final research paper on the key tenets of global supply chain management.
Throughout the course, each week focuses on a different theme. Group discussions and coursework will align with that week’s theme, as well as its primary objectives.
Week 1 – Introduction to Operations Management
Operations management focuses on overseeing, designing and controlling the production process. The actions of each department have a ripple effect on the whole. For example, a marketing campaign would mean that manufacturing has to prepare for an increase in production. In week one, your will:
- Learn the distinction between goods and services.
- Examine the difference between production and productivity.
Week 2 – Quality Management
During week two you’ll dive into the topic of quality management. Quality experts say that it begins with doing things correctly from the start. It begins with finding out what is important to the customer, than creating a product or service to meet that need. Organizations also need to create metrics to measure performance. In this week you will:
- Learn the definitions of quality and Total Quality Management (TQM).
- Learn how benchmarking is used in TQM.
- Communication and decision making.
Week 3 – Process Design and Service Design
In week three you’ll learn how organizations must consider the 4 Ps: people, process, products and partners, when designing a product or service. Organizations need the right people to work on the project. Process involves a set of structured activities that allow us to build a product or service that meets the requirements. The products needed for design include technology and management systems. Finally, partners consist of vendors, manufacturers and suppliers. During this week you will:
- Learn about four production processes.
- Learn to use the tools of process analysis.
- Discuss customer interaction in product and process design.
Week 4 – Process and Technology
At the midpoint of the course you will focus on process and technology. A process is a set of structured activities designed to accomplish a specific objective. Technology improves process management by automating many steps. When using technology to improve process, the leadership team must ensure that key stakeholders are on board. This buy-in will make a notable difference in the success of the work effort. During week four you will:
- Explore and discuss the impact of technology on the supply chain.
- Learn about recent advances in production technology.
Week 5 – Project Management
Week five takes you into the world of project management. The Project Management Institute (PMI) breaks project management into five process groups: Initiating, Planning, Executing, Monitoring & Controlling, and Closing. The project is launched during Initiating; the work breakdown structure (WBS) is created in Planning; the acquired team performs the work in Executing; the scope is verified in Monitoring & Controlling; and the lessons learned are archived in Closing. For projects to succeed, the project manager must work closely with the customer or internal stakeholder to determine the requirements. Regular meetings should take place to ensure the project is proceeding as expected. When a variance occurs, corrective action is taken. In this week you will:
- Learn about the roles and responsibilities of project managers.
- Learn how to use a Gantt chart for scheduling.
- Examine the purpose of forward and backward passes on a project.
Week 6 – Supply Chain Strategy and Design
During week six you will examine the importance of an organization’s supply chain and its critical role in product distribution. Organizational leaders must strive to make sure each partner is accountable for their part in the chain. The supply chain can be impacted by many factors, including bad weather, labor disputes, raw material shortages, defective materials, technology and transportation. Organizational leaders strive for visibility into the supply chain so they can track the product throughout the entire process, from manufacturing to final delivery. Throughout this week you will:
- Discuss the strategic importance of the supply chain.
- Examine issues and opportunities that arise in the supply chain.
- Learn about the major issues in logistics management.
Week 7 – Resource Planning, Lean Systems and Scheduling
The topic of week seven focuses resource allocation. Many companies may lack resources such as people and equipment, or they may lack people with specific skills and expertise. Lean Management can help organizations become more agile, and they can provide better utility and warranty to the customer, translating to service value. During this week you will:
- Learn about capacity and seasonal indices.
- Discuss the risks particular to operations management.
Week 8 – Global Supply Chain Procurement and Distribution
This course concludes in week eight with an overview on global supply chain procurement and distribution. Technology has transformed the way work is done. With global positioning system (GPS) technology, we can track product movement anywhere in the world. In addition, we can communicate effectively with our global partners. Of course, before engaging in global commerce, it’s crucial to learn about the government, economy, regulations and culture of other countries. During this week you will:
- Learn about the challenges of managing a global supply chain.
- Discuss the impact of technology on global supply chain management.
To learn more about this course, or other courses in the online MBA from Our Lady of the Lake University, call 855-275-1082 to speak with an admissions adviser or request more information.